Frequently Asked Questions
Questions & Answers
Once your order is placed, you will receive an order confirmation email which means that your order has started being processes. If you do not receive a confirmation email within 24 hours of placing your order, please reach out to us at email@example.com.
If your order does not arrive on time, we ask that you kindly allow 4 extra business days as some packages may become delayed while in transit. If your order still has not arrived, please reach out to us at firstname.lastname@example.org, so we can make it right.
- Go to our website https://paintedhillscanada.com/.
- Select the product you ordered.
- At the bottom of the product page, you will find the option to write a review.
We greatly appreciate you taking the time to write a review.
As long as the items have no visible sign of wear or use, we accept returns made within 30 days of your purchase date. We will be happy to arrange a full refund of your payment to your original form of payment. To initiate a refund, please write to us at email@example.com.
Although the standard delivery time can range from 5-7 days, please note that this estimated time may vary depending on circumstances like distance, local holidays, and any other external factors outside of the control of Painted Hills.
We do not have a physical store at the moment, but we will keep this in mind for the future! Until then, our products are only available online at https://paintedhillscanada.com/. We hope you enjoy getting our products delivered straight to your doorstep.
The nephrite Jade used in our Jade Face Rollers, Jade Turtle Pendants, and Jade Heart Earrings is sourced straight from the mines in British Columbia. We work with a very reliable supplier in BC and hence, we can definitely vouch for the authenticity of the nephrite Jade used in our Jade products.