Frequently Asked Questions

Questions & Answers

Once the shipment for your product is created, you will receive an email confirmation with a tracking ID that will help you keep track of the delivery status of your order. 

Once your order is placed, you will receive an order confirmation email which means that your order has started being processes. If you do not receive a confirmation email within 24 hours of placing your order, please reach out to us at

Once your order is placed, we do our best to arrange the shipment immediately. However, if you write to us at or within 24 hours of placing your order, we will try our best to help you out. 

Yes, you can modify your delivery details if you write to us within 24 hours of placing your order. Please email us at or at your earliest. 

Yes, for sure! Please write to us on or and we'd be more than happy to gift wrap it for you. Also, do let us know if you want us to include a free personalized message with your item. 

If your order does not arrive on time, we ask that you kindly allow 4 extra business days as some packages may become delayed while in transit. If your order still has not arrived, please reach out to us at, so we can make it right.

  1. Go to our website
  2. Select the product you ordered. 
  3. At the bottom of the product page, you will find the option to write a review. 

We greatly appreciate you taking the time to write a review. 

As long as the items have no visible sign of wear or use, we accept returns made within 30 days of your purchase date. We will be happy to arrange a full refund of your payment to your original form of payment. To initiate a refund, please write to us at

Please write to us at and we will help you out! 
In most cases, yes. Only occasionally, a product may ship from other destinations. 

Although the standard delivery time can range from 5-7 days, please note that this estimated time may vary depending on circumstances like distance, local holidays, and any other external factors outside of the control of Painted Hills. 

You can pay for your order via a credit card (Visa, MasterCard, American Express etc.) or PayPal. 

No, we do not currently accept debit cards. We apologize for any inconvenience caused. 

We do not have a physical store at the moment, but we will keep this in mind for the future! Until then, our products are only available online at We hope you enjoy getting our products delivered straight to your doorstep. 

To contact us, you can write directly to us on our Instagram, on our "Contact Us" page on the site, or send an email to

Yes, absolutely! All our leather products are made of genuine leather that have been produced with respect for the environment, through a completely metal-free ecological tanning, thus ensuring a natural product that does not pollute and provides a high level of safety of use!

The nephrite Jade used in our Jade Face Rollers, Jade Turtle Pendants, and Jade Heart Earrings is sourced straight from the mines in British Columbia. We work with a very reliable supplier in BC and hence, we can definitely vouch for the authenticity of the nephrite Jade used in our Jade products.